WARRANTY & RETURNS
Warranty
1-year limited warranty on parts and labor
5-year limited warranty on the compressor
For most products, the warranty for rental or commercial use is as follows:
90 days limited warranty on parts and labor
1 year and 9 months limited warranty on the compressor
See each product's instruction manual for more details.
No warranty outside of the continental U.S. Unless otherwise stated, all items carry a 1-year Manufacturer's Warranty. All products are warrantied by the respective manufacturer to be free of defects in material or workmanship, under normal use and operation, for a period of 1 year from the date of purchase.
Defective parts, subject to the inspection of the Manufacturer, will be replaced or repaired during the warranty period on a no charge basis. Improper operation due to low voltage conditions, inadequate wiring, accidental damage, or improper use, is the responsibility of the Buyer.
All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.
Returns
We accept returns for items within the first 30 days of receiving your merchandise as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
All returned merchandise must be accompanied by a valid Return Authorization Number. To initiate a return, please call our Kegco Customer Service at 1-888-980-4810. Once you obtain your Return Authorization Number, you have 30 days in which to get the product back. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 20% restocking fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
Return Procedure
Save all packaging materials. Do not use items being returned. Call first for a return authorization. For all authorized returns, send item(s) in their original packaging to:
Kegco
8510 Miralani Dr.
San Diego, CA 92126
For larger items that ship via Common Carrier, Kegco will make assist in shipping arrangements.
Receiving Shipment and Damaged Shipments
Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call Kegco immediately at 1-888-980-4810 before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.
Visible Damage
If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.
Concealed Damage
If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hours to report that damage to Kegco. Damaged items will be replaced or repaired at no cost to the Buyer. All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact Kegco within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call Kegco ASAP at 1-888-980-4810 to return or report a damaged product.
Errors & Omissions
We make every attempt to present our products and descriptions as accurately as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free.