WARRANTY & RETURNS
Year 1 - Parts and labour
Year 2 - Parts only
Forno ltems are warranted to be free from defects in material or workmanship. lf within the stated warranty period a product is found to be defective in material or workmanship, the purchaser must contact the manufacturer's customer service department at 1-800-561-7265. The manufacturer, at its option, will repair or replace the defective part(s).
EXCLUSIONS: ltems used for commercial, contract or other non-residential purposes, display models, items purchased "as is," or items damaged due to acts of nature, vandalism, misuse or improper assembly are not covered. Discoloration or fading of wood or metal finishes as a result of exposure to the elements, chemicals or spills are not covered. Corrosion or rusting of hardware and damages to frames or welds caused by improper assembly, misuse or natural causes are not covered.
Warranty is to the original purchaser and is non-transferable. Any replacement of warranted items will be in the original style and color, or a similar style and color if the original is unavailable or has been discontinued. As some states do not allow exclusions or limitations on an implied warranty, the above exclusions and limitations may not apply to you. This warranty gives you specific rights. You may also have other rights which vary from province to province.
Shipping and Shipping Damage
Our delivery includes unpacking and inspection for damages.
If damage is found, you should refuse the shipment and we will work with you to come to a resolution. Do not refuse inspection and sign the “Open and Inspect Waiver” as it acknowledges the shipment has been delivered in satisfactory condition. If the waiver is signed, we cannot accept damage claims associated to the shipment and we will be unable to come to a good resolution.
No returned goods will be accepted without a return authorization. Contact us to start a return.
Returns will incur shipping costs and a 30% restocking fee. You are responsible for the shipping costs of returned items. Changes to the order after it has been shipped will incur a 30% fee.
All returned items must be in original packaging, undamaged, unused and in good condition.