WARRANTY & RETURNS
Arrow Storage Products are covered by a 10, 12, or 15-year Limited Product Warranty.
Warranty Terms
- The warranty period begins from date of purchase (not the date of installation).
- Will repair or replace the defective parts to the original purchaser.
- Replacement or repaired parts will remain covered for the original limited warranty period.
- Shipping costs will be the responsibility of the customer.
- Customer must send photo(s) with a copy of the original receipt.
Warranty does not cover the following:
- Damage that occurs during shipping
- Abuse, accident, alteration, modification, tampering, vandalism, negligence, misuse, abrasive contact, faulty installation lack of responsible care or if affixed to any attachment not provided with the shelter
- Damage to contents of shelter, any person or property excluded.
- Normal and foreseeable wear and Tear
- Improper installation according to the instructions provided.
- Wear of fabric due to acts of nature, i.e. hurricane, tornado, wind, flood, snow, wind driven debris, etc.
- Labor and installation fees. Customer is responsible for all zoning and permits if required.
To file a claim, please fill out a Warranty Claim Form with the manufacturer. Please get in touch with us for help.
Returns
- You have 30 days after shipping to request a return.
- No returned goods will be accepted without a return authorization number. Contact us to start a return - be sure to provide photos.
- You are responsible responsible for freight charges.
- There is a restocking fee of 15%.
- Returned products must be in original packaging, unused and in sellable condition.
- Custom/Special orders are not returnable.